Refund and Cancellation Policy

Effective date: August 10, 2026

Contents

This Refund and Cancellation Policy explains the terms under which YAZA LLC offers refunds and how you can cancel services. By purchasing from YAZA LLC, you agree to this policy. We aim to be fair and transparent while protecting the work our team delivers.

1. Overview

Because we provide professional services and digital products, refund eligibility depends on the type of purchase and how much work has already been performed. Please read the section that applies to your purchase.

2. Custom Service Engagements

Custom engagements (marketing, PR, branding, consulting, technology, and similar) involve dedicated time, strategy, and resources allocated to your project. As such:

  • Deposits and setup fees are non-refundable once we have begun discovery, strategy, or production work, as this time cannot be recovered.
  • If you cancel before any work has started, you may request a refund of amounts paid, minus any non-recoverable third-party costs already incurred on your behalf.
  • For milestone-based projects, completed and in-progress milestones are billable and non-refundable.

3. Digital Products

Digital products (such as courses, templates, or downloadable assets) are delivered electronically and grant immediate access. Due to their nature, these are generally non-refundable once access has been granted or the product has been downloaded, except where required by applicable law or where the product is faulty and cannot be made to work.

4. Recurring and Subscription Services

  • Recurring services renew automatically each billing period until cancelled.
  • You may cancel at any time, effective at the end of the current billing period. We do not provide partial refunds for the current period once it has begun.
  • To cancel, contact us at [email protected] or (307) 545-6644 before your next renewal date. See our Cancellation Policy for full details.

5. Our Fit-or-Refund Approach

We want engagements to be a genuine fit. If, within the first 30 days of an engagement, you are not satisfied with the strategy and setup we have delivered, we will work with you to make it right. Where we cannot, we may, at our discretion, refund the eligible portion of your setup fee. This good-faith approach does not cover work already delivered, third-party costs, or results that depend on factors outside our control.

6. Non-Refundable Items

The following are non-refundable in all cases: third-party costs (such as ad spend, media placement fees, software licenses, or domain purchases), completed deliverables, and time already spent on your project.

7. How to Request a Refund

To request a refund or cancellation, email [email protected] with your name, the service purchased, the date of purchase, and the reason for your request. We review each request individually and aim to respond within 5 business days. Include your name, invoice or order reference if available, the service purchased, and the reason for your request. Approved refunds are issued to the original payment method through our payment provider. Once issued, the time for funds to appear depends on your bank or card issuer, typically 5 to 10 business days.

8. Disputes and Chargebacks

If you believe a charge is incorrect or a service issue has occurred, please contact YAZA LLC first so that we can review the matter and work toward a resolution.

9. Contact

Questions about refunds or cancellations can be sent to [email protected] by phone at (307) 545-6644, or by mail to YAZA LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.