Effective date: August 10, 2026
This Cancellation Policy explains how you can cancel services provided by YAZA LLC ("we", "us", or "our"). It works together with our Refund Policy and Terms of Service. If there is any conflict, the specific terms of your signed proposal or service agreement apply first.
Because we provide professional services, how a cancellation is handled depends on whether the service is project-based or recurring, and how much work has already been performed at the time of your request.
If you cancel a project-based engagement before we have started discovery, strategy, or production work, you may cancel and request a refund of amounts paid, minus any non-recoverable third-party costs already incurred on your behalf (for example, ad spend, media fees, software, or domains).
If work has already begun, deposits and setup fees are non-refundable because the time cannot be recovered. Any completed or in-progress milestones remain billable. We will deliver the work completed up to the cancellation date.
Services and deliverables that have already been completed and delivered are considered fulfilled and are non-refundable.
To request cancellation, contact YAZA LLC at [email protected] and include your name, company, the service being cancelled, and the email associated with your account. You may also call us at (307) 545-6644. We will confirm your cancellation in writing.
Whether a cancellation results in a refund depends on the type of service and the timing, as described above and in our Refund Policy. Where a refund is due, it is issued to the original payment method through our payment provider. The time for funds to appear depends on your bank or card issuer.
Questions about cancellations can be sent to [email protected], by phone at (307) 545-6644, or by mail to YAZA LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.